Shipping & Returns
Shipping Policy
Order Processing Time
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Orders are processed within 1-2 business days.
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Orders placed on weekends or public holidays will be processed the next business day.
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Once your order is shipped, you will receive a tracking number via email.
Shipping Methods & Delivery Time
📦 All shipments are insured to ensure safe delivery
Note:
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Same Day Delivery is currently only available to certain London postcodes.
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All shipments are shipped with a tracking number.
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You will be notified by email after ordering.Deliveries may take longer than usual during holiday periods.
Undeliverable Packages
*** If a package cannot be delivered due to an incorrect address or failed delivery attempt:
🚚 It will be returned to us, and we will contact you for reshipment. Additional shipping fees may apply.
📩 If you experience delays or missing deliveries, please contact our support team
Return & Exchange Policy
Return Eligibility You can return products within 30 days of delivery, but they must meet the following conditions:
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Unused and in original packaging
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Tags attached (if applicable)
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No signs of wear or damage
❌ Non-returnable items include:
- Personalized or custom-made products
- Food or perishable items with an opened package
Return Process
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Contact customer support at [email address] to initiate a return.
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Provide your order number and reason for return.
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We will send return instructions and a prepaid return label (if applicable).
Refund Process
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Refunds will be processed within 5-7 business days after the item is received and inspected.
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Refunds are issued to the original payment method.
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Shipping fees are non-refundable, unless the return is due to an error on our part.
Damaged or Defective Items
🚨 If your order arrives damaged or incomplete, please notify us within 48 hours of delivery so we can provide a resolution.
Exchanges
- To exchange a product, return the original item following our return process and place a new order.
- If the item was incorrectly shipped, we will cover the return costs and offer a free exchange.